The National Service and Maintenance Agreement is a contract negotiated and managed by the United Association of Journeymen and Apprentices of the Plumbing and Pipefitting Industry (UA) and the Mechanical Service Contractors of America (MSCA), which is a contract signed between the AU and individual mechanical service companies that apply and qualify. The agreement is a nationally recognised instrument, which helps contractors to offer a quality and consistent service to their customers throughout the country and to regain lost market share. The agreement covers all work carried out by service, sanitation and refrigeration companies in order to effectively manage existing installations and systems within these installations. This can include air conditioning, heating, cooling, plumbing, ventilation, building automation systems, and the entire operation of the building. A schedule A may be requested either by a local union or by a contractor who has signed the agreement, upon written request to the MSCA or the AU. A Schedule A can also be implemented in the event of termination of a local agreement on the service. In such cases, Annex A shall be negotiated by a committee designated by the Joint AU/MSCA Laboratory Committee and shall be completed within thirty days. If the work place committee is unable to resolve all issues during this period, all unresolved issues will be referred to the Industrial Relations Board (IRC). When a complaint is to be filed: in case of disagreement between the employer or a group of employers and a local union or the AU on the intent, importance, application or compliance with the terms of the national service and maintenance contract. The non-lock-in rules of the national service and maintenance agreement are an extremely important and necessary condition of the agreement. The standard working day consists of eight consecutive hours and the standard work week is forty hours per week, five consecutive days, Monday to Saturday. For each employee, a standard working day/work week should be set which should not vary from day to day/week to week, unless mutually agreed. In certain situations where work cannot be performed during normal working hours or on the basis of clients` needs, a flexible work schedule may be established by mutual agreement between the employer, the worker and the local trade union.
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