29. Complaints. We hope you will always be satisfied with our service, but if you are not satisfied with our service, we have a complaints procedure. Upon request, we will provide you with a copy.b. If you ever feel that we have not met the standards we have set for ourselves and you have reason to complain, please let us know. We treat all complaints seriously and fully investigate them. If a party is not satisfied with the outcome of a decision, this does not constitute a ground for appeal. To send us a letter, you can write to us here at paragraph 36. To send us an email, use: firstname.lastname@example.org This company is the only one that offers deposit protection. It is free and has become the most popular protection service. If you rent from a small landlord, it is possible that your deposit is protected by the DPS. In the case of a conservation regime, the lessor must provide the entire security. .