Cloud Service Level Agreement Standardisation Guidelines

Cloud services are a form of outsourcing, but the process of sourcing cloud services is generally very different from traditional outsourcing. Traditional outsourcing usually involves a formal procurement process and extensive negotiations on technical, commercial and legal issues and risk allocation. On the other hand, many CSPs use for a wide variety of standard form reasons, take-it or-leave-it contracts that are one-sided and do not adequately meet the most important business requirements and legal requirements of the customer. The guidelines can be a useful contract negotiation tool for any customer negotiating a cloud service contract, as the guidelines convincingly confirm that a cloud service contract is necessary to properly address business and legal issues important to the customer. “I appreciate the CLANZ kiosk and find it very relevant to my work. In any event, I have sent various articles to my colleagues when there is a point of general interest, in particular labour law or computer law. I really appreciate the service, it`s a quick way for me to keep up to date in a way that I wouldn`t have time to do otherwise.¬†As a result, these policies appear to be a good starting point to help cloud companies and individual users better understand cloud services rather than answering any questions that cloud users should ask when choosing their cloud service provider. However, the development of clear and standardized definitions, comparable service level targets, and compliance targets for cloud service providers to document how they achieve their SLAs based on standard concepts is a useful exercise. The guidelines were drawn up by a group of experts set up by the European Commission in February 2013. The Cloud Select Industry Group – A Subgroup on Service Level Agreements (C-SIG-SLA) includes representatives from the cloud services industry such as Alcatel-Lucent, Google, Salesforce.com Inc. and Symantec Corporation.

This document is a first step towards standardized elements for cloud-related alS terminology and metrics. These objectives relate to cloud service performance and related aspects of the interaction between the PSC and the customer. In a letter accompanying the guidelines and addressed to European Commission Vice-President Neelie Kroes, C-SIG-SLA stated that the guidelines will form the basis for their submission to the ISO/CIS JTC1 Working Group on Cloud Computing, which is developing an international standard for cloud-SLAs systems to ensure maximum impact of the European position to be considered at the international level. The guidelines should help professionals use cloud computing services properly and increase their confidence in the use of these services. The main purpose of these guidelines is to help professional cloud users ensure that essential elements are included in the simple language contracts that govern business relationships with cloud providers.