As a new generation of optimization services, Cisco Business Critical Services helps you take full advantage of existing network features. Optimize your IT workflow to focus on innovation. At every moment, our team of experts will guide your success. Make informed decisions faster with data that is easy to use and exchange. Detect problems in real time and automatically open TAC cases without human intervention. Optimize your network management with powerful tools and Cisco experts who know your network. And make cyberattacks quick. Better yet, stop them. Your IT infrastructure is the vital artery that connects your business to customers and suppliers. Business success requires maintaining high levels of service for your network while reducing costs and expanding your network as your business grows. Cisco Smart Net Total Care® (SmartNet®) and our other core services can help you achieve these goals. CS or OS- SMARTnet on-site 8x5xNBD – On-site service the following business day with sharing (Monday to Friday, without public holidays observed by Cisco) for on-site maintenance, provided the call has been cancelled at Cisco before 15 hours of filing. SUO3 – SMARTnet for Intrusion Prevention Systems (24X7X4) – Four response times for Remedial Hardware`s response time 24 hours a day, 7 (7) days a week, including public holidays observed by Cisco.
Technical Service and Incident Management – Get the support you need if and how you need it. You need to guide your network strategy with the best initiatives of the company to continue to renew and grow your business. Cisco can help you benefit from our experience and know-how. Cisco Services can improve the collaboration of networks, applications and the people who use them. Our solutions and services are based on our innovation and our quality of networking management. Cisco is recognized by J.D. Power and Associates for providing an “outstanding customer service experience” and is the only company to have received 11 times CTSS certification.  You have the same type of flexibility in the case of prior exchange of equipment. If you need to be quickly replaced for your most critical network segments in just two hours, this is available. If replacing devices is acceptable the next day, it is also an option. Good morning. Can someone tell me what the SKU level of service is? The TAC is staffed by Cisco experts and is accessible 24 hours a day, 365 days a year.
The technical service, available via the TAC, is supported by prior hardware exchange with quick response times, including on-site support options, and access to the latest operating system software for your licensed function. Online self-help tools include our extensive library of knowledge, software downloads and support tools that will help you quickly resolve network problems, often without opening a folder. Table 2. Pre-service replacement equipment level 4 hours response, 9 .m. to 17.00.m., if the request before 1 p.m., the service (including parts, work and equipment) is provided on the same day. For applications received after 13.m, the service is offered the following business day. 24x7x365 Access to Cisco Connection Online for supplies, access to service contract, product and service information, technical white papers, etc. After 15.m the service (including parts, work and equipment) is provided the next business day. Thank you very much! One would think that Cisco would provide such a simple summary of its service levels.